From living in Japan for 11 years, I would say that is a very astute observation.
Japanese are extremely risk-averse, and extremely safety-minded in general. It is helpful to keep that in mind when considering the "weirdness" of many things they do.
Add to this a strong sense of community first - which means that it is more important that you fit into a readily understood place in society, the company, etc.
A self-employed foreigner? We don't have a checkbox for him. His name doesn't fit into our kanji boxes. What if he doesn't take the garbage out in the correct manner?
It sounds ridiculous, but it's really no more than "that's not how we do things around here" you'll find anywhere, but taken to an extreme.
That said, I find most people to be quite kind and helpful. The system is what usually gives the problems.
I don't think I made it obvious, but the average Japanese person tend to be just as frustrated with this whole system as you or I would be. This isn't some inherit trait they all have from birth. The "Taro"'s of Japan, who always manage to find their way through a loophole & will go out of their way to help you find it, are quite common.
A story, that may only be urban myth but was certainly believed to be true:
After the 3/11 tsunami, when the govt. was engaged in its usual slow response fumbling, a US military helicopter was trying to deliver supplies to the region, but red tape prevented them from unloading. So the chopper crew claimed they were having engine troubles & needed to reduce the weight for takeoff, and dumped the pallets.
This became one of the favorite stories in Japan and was universally considered to be a clever way to get around the bureaucracy (rather than people not following the rules, as you might think).
One of the reasons Taro knows that Lloyds is the intermediary is because he'll probably want to use that to help him with some similar situation someday.
True. Tight hierarchical social conditioning from birth. If reasonably fluent in Japanese and of European stock what is an all too frequent response to unorthodox queries? Shikataganai. In English that's usually translated as "it can't be helped" but the kanji suggest an even deeper meaning. A more literal translation would be: an official received methodology does not exist (so no action on my part will be taken). By extension this suggests that only received ways of doing things should be employed (which you should know already, gaikokujin). At least that's the way the social concept was explained to me by a Tokyo-based book illustrator friend with a philosophical bent during a recent visit.
I always heard "shouganai" rather than "shikataganai". Looked it up and found out neither is wrong [1]. Shouganai is actually shortened from shiyouganai (using the same shi kanji as shikatagani) so that can be used to get the kanji. Although apparently the meanings are almost identical according to this answer.
'Shouganai' struck me as more urban where the locals chatter at 200 words per minute. If you ever visit the back-country like Okayama Prefecture and pose one of those 'riyuu o fushigi ni omoi masu ...' (wonder why ..) questions you can still elicit both a stoic face and a 'shikataganai' in response. BTW, Jim Breen's Monash U website:
is still a good haunt for researching J-colloquialisms (ad nauseam) when and if you're in the mood. He's a retired IT prof and a friend of Jack Halpern, composer of a popular JE character dictionary.
Agreed. At the extreme one configuration culminates in a sclerotic dystopia and the other into a dysfunctional freak-show. But even if someone were smart enough to scare-up and responsibly impose a configuration which optimized individuality and mutuality based on actual human nature (which exhibits a tendency towards a Peircean pragmatism) what's going to prevent abuse by the powers-that-be then charged with managing and maintaining the social structure? As the old behaviourist Skinner put it over 40 years ago: who's going to control the controllers? AI? Sounds like a plot lifted from the old cold-war SF movie "Colossus - The Forbin Project (1970)". As they say, shikata ga nai, neh?
"What if he doesn't take the garbage out in the correct manner?"
Funny example. We stayed at a place rented through airbnb last weekend in Tokyo that had a three ring binder containing only a 10 page guide on how to properly sorry the recycling. And even with that, I'm 100% sure we got it wrong.
Yep, the recycling/trash system is nightmarish. Furnishing a new apartment (they don't typically come with anything, including a washer or fridge) results in a huge amount of packaging (the Japanese absolutely love to box, rebox, bag, rebag, wrap, rewrap, etc.) which makes your first month a very nasty lesson in how trash pickup works and doesn't.
On the same logic moving out of a place requires planning in advance what to throw and when. You're moving on saturday and have to throw your remaining cleaning stuff ? Too bad, non burning garbage is on tuesday. If your building doesn't have a garbage room you'll be pissing off the neighbourhood for 4 days.
I was going to justify all the complexity by an extremely good recycling rate, but it seems Japan is at 20% on average, which is behind 16 other countries [0], way behind South Korea.
If you are moving out, then you bring the trash of the old apartment with you and you throw it the day that you are supposed to throw it in the new neighborhood.
It is a no-brainer for Japanese.
Been there, seen that. :)
"Switzerland sounds like Germany on steroids, with Finnish bureaucracy, that upstairs neighbour, the optimism of your grandma, that smartass from fifth grade and Japanese punctuality."
Yes, Germany is "laid back" compared to good old CH. And any old woman in the streets will speak English to you. Oh, the only homeless I saw was wearing a jersey from a (different) country
Japanese are extremely risk-averse, and extremely safety-minded in general. It is helpful to keep that in mind when considering the "weirdness" of many things they do.
Add to this a strong sense of community first - which means that it is more important that you fit into a readily understood place in society, the company, etc.
A self-employed foreigner? We don't have a checkbox for him. His name doesn't fit into our kanji boxes. What if he doesn't take the garbage out in the correct manner?
It sounds ridiculous, but it's really no more than "that's not how we do things around here" you'll find anywhere, but taken to an extreme.
That said, I find most people to be quite kind and helpful. The system is what usually gives the problems.