While there are a few valid points raised, by and large this screed reminds me of the last time I worked in IT in a large bank, and took the annual employee satisfaction survey.
The IT function had the poorest scores across the entire bank, and the CIO took quite a bit of heat for it from the rest of the CxOs.
His approach to tackle the poor employee satisfaction scores was to call an IT-wide "town hall" and explain to each of us why we were wrong in being dissatisfied...
I agree. The whole letter is one of the best documentations of large-corporation dysfunctional defensiveness I've ever seen.
It's perfect. And not in a good way.
The sad thing is that by putting something so self-deluded and defensive out in public, he's guaranteeing a death spiral for corporate morale and corporate recruiting. It's awful leadership.
The IT function had the poorest scores across the entire bank, and the CIO took quite a bit of heat for it from the rest of the CxOs.
His approach to tackle the poor employee satisfaction scores was to call an IT-wide "town hall" and explain to each of us why we were wrong in being dissatisfied...