>Honestly, it's been my experience that there's no motivation to do this, either. Many of the people that buy the software are more interested in a shiny, new button than they are in making sure all the existing buttons do what they want. And they each want a _different_ shiny, new button... and too many (barely functional) features just makes a product worse.

I was working at a particular organisation 13 years ago, and we were tired. Everything was a half completed project. Everything needed work. One of the file servers was busted. We had cobbled together enough to make the customer experience ok, but the guts were on the deck.

The organisation expanded, hired a new CTO, moved the old Pseudo CTO to an architect role. New CTO sat down with everyone in the team for a 1 on 1 chat.

He asked what the biggest issue was, I said we needed time to fix everything and make it work. He said everyone on the team told him the same thing. That we have a solid environment and it just needs to be completed.

Next day he announces a shift to the cloud. We had all our priorities suspended as we forced 365 and Azure into everything. I bailed like 3 weeks later.