A few years ago I booked a hotel suite through Booking.com for a convention, about six months in advance and for a group of friends.
About an hour before I checked in I got a message from Booking.com saying my reservation had been canceled. I called them and they said the hotel had canceled the reservation. They attempted to find another hotel upon request but there wasn’t one that would fit our group within 45 minutes of the convention center (the original was a block away).
Without many options, I showed up to the hotel to attempt to check in anyway. They told me Booking.com had canceled it several weeks prior. I denied any knowledge of the reservation being canceled and we got our room with little issue.
I’m not sure what was going on, but I’ve never used them since.
About an hour before I checked in I got a message from Booking.com saying my reservation had been canceled. I called them and they said the hotel had canceled the reservation. They attempted to find another hotel upon request but there wasn’t one that would fit our group within 45 minutes of the convention center (the original was a block away).
Without many options, I showed up to the hotel to attempt to check in anyway. They told me Booking.com had canceled it several weeks prior. I denied any knowledge of the reservation being canceled and we got our room with little issue.
I’m not sure what was going on, but I’ve never used them since.