What I've occasionally seen pointed out for a whole range of separate microsoft software is it's not the merits of on individual bit of software that gets enterprises to use it, it's the M365 package deal of all of them, and once you're in that ecosystem then you might as well use it. Teams is the common example where this comes up, where it's shortcomings are well known but the costs of licensing and setting up an alternative can't get over the threshold.