> You could always take actual action on what information you have. First roll back changes. Second announce termination of responsible people.

Throw in some (proper) communication before you try to fix things with a hammer or start firing people and I'd agree. It's also unlikely the community support manager has any of this power, they are looking to roll up an accurate summary capturing all of the details to the people who do.

Fully agreed there are better wordings/phrases to engage on that kind of communication though. The choice of words here is very easily taken as dismissive, regardless of intent.