> This is just intellectually lazy IMO. "Ticket management software isn't good at managing tickets, it's just good at getting stupid CTOs to pay for it because execs are stupid didn't you guys know?"
Far more intellectually lazy to assume that because people pay for it it does something useful. Have you actually tried working without a ticketing system, not just throwing up your hands as soon as anything went wrong but making a serious attempt?
Far more intellectually lazy to assume that because people pay for it it does something useful. Have you actually tried working without a ticketing system, not just throwing up your hands as soon as anything went wrong but making a serious attempt?