Add in the issue of change for the sake of change. I'm older, and wear hearing aids. Today, there was an app update that added nothing new, but it did rearrange the GUI. It's not better, it's just different.
Being a techie, it's no problem for me. But: how many nontechnical, elderly people are going to be lost?
Stupid management? New UI designer wanting to prove themselves? Don't know, don't care - I played dumb and sent in a confused complaint.
My US bank is hilariously slow to change and I love it, debit card doesn't have that wireless thingy, the website did change recently, but it had 2000s dot com boom vibes before, and a rate of change of once every 20 years is fine, especially since they sent copious amount of emails and followed up to make sure everyone was able to do stuff.
In general I think the US is very respectful of slow change, hell you file taxes by sending mail or faxes!
it's actually kind of comical to think of all the IT departments out there forcing the entire company to beta-test a new webapp every five-years solely because they're either bored or afraid of not looking busy. I would rather they just spend 90% of their work-week playing WoW and only show up when there's a new problem but i can also understand the pressure to look busy and not let some overpaid exec like elon musk see how not-busy they are and come up with the bright idea that since the computers work 90% of the time without manual intervention that means you only need 10% of your staff.
I wish more companies would learn to maintain and polish what they have, but apparently that doesn't mesh economically somehow? I'd have thought it cheaper to maintain and incrementally improve, rather than redesign/revamp constantly.
I guess this is why I'm not cut out for management.
Being a techie, it's no problem for me. But: how many nontechnical, elderly people are going to be lost?
Stupid management? New UI designer wanting to prove themselves? Don't know, don't care - I played dumb and sent in a confused complaint.