Yeah honestly that's a completely insane part. I'm from a country that also didn't have an official Tesla presence until very recently and only extremely rich people bought Teslas, basically with the assumption that anything goes wrong you put it on a trailer and take it back to Germany where there is official Tesla support network, you have 5 other cars to drive to it's not a big deal.

For someone who is "not a car guy" and for whom this is their only car....that's insane.