Here is the thing. Most of the time I call customer service because the app/website does not provide the information or the ability to do certain things, and I need to talk to a human to get things explained or get something done. And more than a few times customer service agents don't know what they are doing or are just talking nonsense, and I need to escalate to a manager.

You think you can trust an LLM to make decisions for something like resetting password or closing an account?