I have used Microsoft Office for 20 years and Google Docs/Workspace for 15 years. I much prefer the Google suite over the Microsoft one. I prioritize quality of user experience, ease of use, performance, platform portability, freedom from constant intrusive software updates, and not messing with the built-in Emacs key bindings built into every Mac (Various MS Office programs inconsistently disable those key bindings). YMMV, esp with UI and UX, but for me there's no contest.

Regarding support, that is not an issue I have never needed it for Google, but occasionally have needed for MS Office. So I can see why if you are using Office you would value that.