I said it could be done, not that it was a good idea. My apologies if that wasn't more clear from my comment. I agree we should be investing more broadly in government to maximize accessibility.

Tangentially, to share what is inside my head when I think of problems like this, I think "How could these events that would normally need to be explicit be automatic in the background? So that when it happens, it delights the government service consumer and feels like magic." If someone goes, "Wow, that was fast!" or "Wow, that was painless!", or just "Wow!" in general, government is delivering on its mission, and removes excuses for folks who would say "government is ineffective."