I think the problem was their pricing and arbitrary limitations. Like 7 day audit log.. 7 day user metrics, up to 100 form submissions per month. That's their paid professional plan. Seems extremely hard sell when I tell customers they are limited to 100 form submissions.
It would have been better to offer a low monthly charge per website (and bundle in the features)
It’s worse than that. We love their core service, but every single non-core service is utterly mediocre.
You can’t even set a custom no reply email or create a custom template for their form service. Why would I pay $20/mo for that when I could pay a different SaaS like Sendgrid virtually the same and get better features for roughly the same amount of work?
You’re definitely right on some level about the pricing too. There’s nothing quite like whackamole downgrading sites monthly because they may or may not exceed the free tier that month.
It would have been better to offer a low monthly charge per website (and bundle in the features)