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These complaints are the result of a self-centered attitude on the part of those creating the website/service. Instead of considering all users' wants and needs, they're only thinking of their own interests.

It's analogous to a friend that only calls when he needs something, and only talks about himself when he does. Basically, it's "How to Win Friends and Influence People" stuff, applied to technology services.

"How to Win Users and Influence People" ;-)



Instead of considering all users' wants and needs, they're only thinking of their own interests.

There is a reason for that: it's hard enough to know your own domain's wants and needs, let alone all of your user's wants and needs.

Users are legion and diverse and unique.




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