Some people would like to see themselves as good people with good intentions but all too often their actions are actively counterproductive, a la The Shirky Principle that organizations tend to keep alive the problem they were created to address.
Some people just have broken mental models and then fail to update them when their efforts consistently prove "this does not actually work." We all make mistakes, but if you keep making the same mistake without any improvement, at some point others should stop making excuses for you.
Yes, intentions =/= faith, the article has that, too, even including ones' own ego:
Put Error to Work
> But let’s never, never, cover up error with the misguided
thought that we must protect someone — either our brother,
or our department, or our own pet ego. The recognition of
error and its examination, if openly talked of, is a sure
way to avoid its being repeated, either by the same man
or by others. Everyone errs at one time or another. The
Company pays for it. Okay. But the Company should not
have to pay twice. Nor should other men be denied the
benefit of warning-signs.
Some people would like to see themselves as good people with good intentions but all too often their actions are actively counterproductive, a la The Shirky Principle that organizations tend to keep alive the problem they were created to address.
Some people just have broken mental models and then fail to update them when their efforts consistently prove "this does not actually work." We all make mistakes, but if you keep making the same mistake without any improvement, at some point others should stop making excuses for you.