Alternative spin on the "know very well what they're doing": they know very well that it's unlicensed practice of law and they'd have to withdraw from the case.
But doing so generates lots of publicity for their online wizards that send out boilerplate legal letters.
The CEO tweeted about the system subpoenaing the traffic cop. If they actually built a system which is so advanced it can handle a court case in real time and yet so ignorant of the basics of fighting a traffic ticket it subpoenas the traffic cop it's... a very odd approach to product management for the flagship product of a legal specialist, and a bit scary to think anyone would use it. Easier to make the mistake of claiming your flagship system does stuff it shouldn't be doing if it's just vaporware and you haven't put too much thought into what it should do
But doing so generates lots of publicity for their online wizards that send out boilerplate legal letters.
The CEO tweeted about the system subpoenaing the traffic cop. If they actually built a system which is so advanced it can handle a court case in real time and yet so ignorant of the basics of fighting a traffic ticket it subpoenas the traffic cop it's... a very odd approach to product management for the flagship product of a legal specialist, and a bit scary to think anyone would use it. Easier to make the mistake of claiming your flagship system does stuff it shouldn't be doing if it's just vaporware and you haven't put too much thought into what it should do