Its weird because there was a time when I would have agreed with him. "Google Now" launched years ago and did an amazing job of predicting things. The little four icon thing in their launcher used to almost always have the app that I wanted at the top.

Now, "Google Now" doesn't exist and the launcher rarely predicts an app that I'm wanting to use next.

Search has regressed too. Google Finance and other web properties are maybe about the same, at best.

And these are just a few of the less obvious problems.