how do you feel about the word "triaged"? There's some reports that are obviously going to be worth an immediate response and some that aren't. And some will slip through the cracks, in either direction, because the queue is being watched by a human and not a robot. If the report contains a screenshot of your private admin panel, it's getting escalated.

Anyone serious got advanced notice of meltdown/spectre/heartbleed and had longer than 15 minutes to decide a course of action. Whether that's a good or bad thing about infosec as an industry, I can't decide.