It's possible you might not have worked in erp space, especially sustainment / maintenance (as opposed to implementation) long enough to see true customization price. I certainly didn't my first 5 years - to mis paraphrase, I was excited at all the things I could do, so I didn't bother to truly consider whether I should :). ERP's lifetime at large company is frequently decades, and their roi vs cost is similarly long.
Every. Single. Customization. You make, which makes so much sense to seemingly eagerly satisfy the user during implementation, will be a massive pain, forever, with every patch and upgrade and new functionality released by vendor in perpetuity, and will inevitably cause performance and failure issues eventually. And will only be getting more expensive and painful to maintain exponentially over many years.
Yes, you should customize erp for your very specific edge cases that you a absolutely need. But:
A) number of processes Bob from accounting or Fatima from HR believe are absolutely crucial and immutable and special and unicorn and mandatory, is way way higher than processes which actually are special and must be preserved. Personal inertia is huge. More often than not, special ways of doing things which are not your core business are an unnecessary cost, whether through erp or not.
This may seem like I'm a traditional grognard IT head who disregards users and their needs, but it's quite the opposite so let me clarify with
B) The threshold of customization at which erp no longer makes sense is in fact very very low.
If you actually, really properly are a special snowflake of a company and your convoluted hr or finance or pay processes are your key immutable competitive advantage, then don't get an erp. Other name for erp is cots, commercial off the shelf, which strongly hints as to how its meant to be used. With erp, customizations should be fought tooth and nail on every level,and that's a largely accepted industry wisdom.
>It's possible you might not have worked in erp space, especially sustainment / maintenance (as opposed to implementation) long enough to see true customization price.
I haven't, but some of my colleagues have been in the space for 20+ years.
>Every. Single. Customization. You make, which makes so much sense to seemingly eagerly satisfy the user during implementation, will be a massive pain, forever, with every patch and upgrade and new functionality released by vendor in perpetuity, and will inevitably cause performance and failure issues eventually. And will only be getting more expensive and painful to maintain exponentially over many years.
Wrong. Upgrades almost never break your customizations, because in the ERP space backwards compatibility is verry much a thing with the exception of a few extreme cases now and then. I've migrated customizations from a 2004 version of NAV to a 2022 version of Business Central - even the name of the software changed, and the language in which it is written, but the customizations were almost plug and play after running the code migration tool provided by Microsoft.
>A) number of processes Bob from accounting or Fatima from HR believe are absolutely crucial and immutable and special and unicorn and mandatory, is way way higher than processes which actually are special and must be preserved.
I never said employees wishes should be blindly followed, you still have to do the consulting part of the job...
>B) The threshold of customization at which erp no longer makes sense is in fact very very low.
>If you actually, really properly are a special snowflake of a company and your convoluted hr or finance or pay processes are your key immutable competitive advantage, then don't get an erp. Other name for erp is cots, commercial off the shelf, which strongly hints as to how its meant to be used. With erp, customizations should be fought tooth and nail on every level,and that's a largely accepted industry wisdom.
Wrong. The benefit you get on the accounting side, and the all data being in one place side(reporting) outweighs almost any customization that needs to be done - because, good luck making those 2 things from scratch. And good luck living without those 2 things if you're a mid/big company.
Every. Single. Customization. You make, which makes so much sense to seemingly eagerly satisfy the user during implementation, will be a massive pain, forever, with every patch and upgrade and new functionality released by vendor in perpetuity, and will inevitably cause performance and failure issues eventually. And will only be getting more expensive and painful to maintain exponentially over many years.
Yes, you should customize erp for your very specific edge cases that you a absolutely need. But:
A) number of processes Bob from accounting or Fatima from HR believe are absolutely crucial and immutable and special and unicorn and mandatory, is way way higher than processes which actually are special and must be preserved. Personal inertia is huge. More often than not, special ways of doing things which are not your core business are an unnecessary cost, whether through erp or not.
This may seem like I'm a traditional grognard IT head who disregards users and their needs, but it's quite the opposite so let me clarify with
B) The threshold of customization at which erp no longer makes sense is in fact very very low.
If you actually, really properly are a special snowflake of a company and your convoluted hr or finance or pay processes are your key immutable competitive advantage, then don't get an erp. Other name for erp is cots, commercial off the shelf, which strongly hints as to how its meant to be used. With erp, customizations should be fought tooth and nail on every level,and that's a largely accepted industry wisdom.