It's probably both. If you fit the standard pattern you'll have an easy time to adopt. But they also support edge cases with extra work. A small company with many non-standard processes will need so much extra work that it's not worth it. Then it is cheaper to redesign the company and reshape the company processes.
I find it very difficult to fight for sensible defaults in a company when everybody only sees their area and has a very strong opinion about that. Only a strong force like the SAP transition can break up with those encrusted structures.
I find it very difficult to fight for sensible defaults in a company when everybody only sees their area and has a very strong opinion about that. Only a strong force like the SAP transition can break up with those encrusted structures.