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They are not but they are encouraged to up sell.

They tried to sell me a new MacBook by suggesting that I trade this one in to get a small credit. I would rather use that macbook as a paper weight than to give it back to Apple so that they can sell it to some poor guy.



I suspect there are some differences between regions. The staffs in the Apple Store in Macau are more aggressive than the staffs in Canada, in my experience.




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