You'd think it's a joke but it's like a 2nd or 3rd time that my brother ordered a pizza by phone and got a wrong one. Sure the girl who takes order is absent-minded or hard of hearing. And similarly sounding pizza names don't help. We like their pizzas and try to cut out the middle-man, but our colleagues who order from there suggested we just use Pyszne.pl (i.e. Takeaway.com).
Also, many times we tried to order food to office at work, we just got a busy line.
Doing transactional stuff by phone has horrible UX.
I ordered from a local bagel shop and also got missing items multiple times.
I finally went in and spoke to a manager who said: "Yeah, you order via Seamless/Grubhub, it shows up on a screen and then someone hand writes down your order."
This conversation happened a few weeks ago. It blew my mind that they didn't have a printer etc for this kind of thing.
Goes to show that the "future is here, just not evenly distributed" is 100% true.
That's valid but also hear this out: the local app in my country, called Rappi, gets things wrong so often I wonder how they do it. I mean, it's written, yet restaurants often send you whatever. And let's not talk about the times the delivery person is completely clueless about my location, and you can just see them circling cluelessly on the map while you desperately send them messages trying to orient them.
My point is: mishaps happen whether by phone or app.
Also, many times we tried to order food to office at work, we just got a busy line.
Doing transactional stuff by phone has horrible UX.