Internal vs External support. Internal support is inherently limited: the single... | Hacker News

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		AceJohnny2 on April 14, 2022 \| parent \| context \| favorite \| on: We lost 54k GitHub stars Internal vs External support. Internal support is inherently limited: the single organization is of limited size. External support has no limit in scope, you have to setup SOPs (Standard Operating Procedures), communicate expectations, likely hire support staff... Look at it this way: internal support is helping your friends, but external support requires setting up contracts.

BHSPitMonkey on April 14, 2022 [–]

I get that, but they probably shouldn't have publicized the remediation via a public tweet if it's an avenue that's closed to the rest of us plebs (since in cases like this, it really feels like salt in the wound).

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