I don’t know; some companies are forgiving with repairs; my experiences; Apple (anything I sent them the past 20 years was fixed or replaced without any questions asked) and Fujitsu (I used to swear by Lifebooks as the customer service was brilliant). Worst I had were MS (blaming me for dropping on a factory faulty Surface; not once but twice in a row) and Samsung (also blaming me). Guess some train their staff to be customer friendly and the other to prevent repairs?