Apple was for a long time known here in Norway to refuse to follow the consumer protection laws, so they were the worst of the bunch. So bad that lots of big retailers stopped selling Apple products for years, because the retailers had to take the costs when Apple refused.
It's better now, but not better than others or even worth mentioning. If anything, I feel people now are familiar with Apples help because their stuff keep breaking. Like the prev gen MBP I had was a mess, only computer I've ever had to repair. And even multiple times.
In Norway (and most of EU I guess?) there's laws that goes beyond warranty. So for the first half year, they really have to prove you did something out of the ordinary to break your product. Apple is notorious for saying some sensor is triggered and therefore you misused the phone. But those sensors can triggered from using the phone in normal winter conditions..
(And then for the next 4.5 years the burden of proof isn't that strong, but they still have to fix or replace broken devices, not however long a producer's warranty claims)
It's better now, but not better than others or even worth mentioning. If anything, I feel people now are familiar with Apples help because their stuff keep breaking. Like the prev gen MBP I had was a mess, only computer I've ever had to repair. And even multiple times.
In Norway (and most of EU I guess?) there's laws that goes beyond warranty. So for the first half year, they really have to prove you did something out of the ordinary to break your product. Apple is notorious for saying some sensor is triggered and therefore you misused the phone. But those sensors can triggered from using the phone in normal winter conditions..
(And then for the next 4.5 years the burden of proof isn't that strong, but they still have to fix or replace broken devices, not however long a producer's warranty claims)