I am thinking of one particular journal that had a problem with historical reference libraries under RefMan that all broke after the EndNote migration. A library of thousands of purchased articles, including pivotal trials that are commonly referenced, essentially became inaccessible after RefMan was purchased by EndNote. I believe EndNote also remotely inactivated the software and engaged in some other chicanery. That experience turned me off of reference manager software. Maybe Zotero has gotten it right this time! I don't know. I just know that few things last in tech and least of all libraries of data housed in software that may or may not be updated or supported by future systems.
Why is it so important that a citation system works in 2003 and in 2021? Papers once published become historical artefacts essentially.