It’s as if they’re running a gigantic-scale, totally unique collaboration platform the likes of which the world has never seen, during a period in which a global pandemic has increased the use of the platform massively, leading to scaling challenges that anyone outside of Google, Microsoft, Facebook, Dropbox, Slack and a mere handful of other giants would scarcely comprehend...
> It’s as if they’re running a gigantic-scale, totally unique collaboration platform
No it’s a centralized SaaS IM/chat platform with a very slow web client and no native clients, because it’s not a standardised internet protocol surrounded by a healthy ecosystem.
And yet, a company that is about a quarter its size and entered the race 2 years later is able to beat them in features, performance and stability, even in these trying times.
All of that and they don't have Enterprise contracts with SLAs!
Anecdotally, Discord is down and unresponsive far more than Slack ever has been. I would never run Discord as the main method of communication at a large company. It might be fine for when I game, but it's unreliable for anything serious.
Here's some data to back it up:
Slack's uptime is 99.95% from August to October[1]
Discord's uptime is 99.85% from August to October[2]
Perhaps there is some regionality to the issues? I live in Brazil, and Slack is often somehow unavailable: images not loading, message delays, failure to load threads, and the built-in bot commands (not third parties) not responding. And mainly, voice calls having all sorts of connection issues imaginable.
In the last 3 months our team has had to (against company policy) fall back to Discord to be able to do our daily meetings about 6 or 7 times.
I wouldn't run Discord on a large company either, but not for stability's sake, but because their (free) screen sharing is possibly the worst if you want to share a desktop rather than a game (it is very much optimized for low delay, and the downscaling makes text unreadable).
