I've been working on Google Maps for close to five years now. I somehow missed the previous postings of this thread, but a little hyperbole never hurt anyone :) Your larger point about the inability in our profession to take a step back and consider the overall situation is spot-on. The mindset I most commonly encounter among other engineers when discussing any kind of systemic problems in our practices is a kind of "it's $CURRENT_YEAR, of course things are the best they've ever been and we've solved all known problems. Also what is $KNOWN_SINCE_DECADES_TRIVIAL_SOLUTION_TO_MAJOR_PROBLEM?"
Huh. I did, and thought it was atrocious. Its only benefit at the time was live re-routing: the competition at the time, short of buying an actual GPS, was printing out directions from mapquest and hoping you don’t make a wrong turn.
I recall a few times driving out of state where I’d miss an exit, be unable to figure out my way to where I needed, pull over at a phone booth or public business, and start calling to see who was home and could run mapquest for me to get me back on the road. Don’t miss that.