I read the whole readme part and was still not sure exactly what this is.. so I searched for drift and intercom - and still didn't know from the search results..
clicked over to intercom and did not know what they are.. scroll down a few panes and got a clue with the graphics. then a a couple more panes of scrolling down finally graphics are putting it more into perspective..
yet the heading on the section "Move deals through your funnel – fast" - just jargon that doesn't really tell me what the heck this thing is.
then the smaller text has "Our chatbots and live chat capture more of your best leads and convert them while they’re hot." - and I'm like okay - now I see - why didn't they just say that at the top.
and, I've been in and out of business and marketing and internet for years.. so how are any other customers supposed to get a grasp on what this is and the benefits when none of the 4 listed here seem to present it in an easy to understand spiel at the top on the main page.
All the jargon meant nothing - a couple of graphics helped - simple words would help more.
Apologies if the tone of my frustration came out as negative towards your project - not intended to be negative at this - in fact I am really glad that there is an open source option(?) for this kind of thing, as I normally only use things that are self hostable.
I am more disappointed in the jargon surrounding these chat systems in general and the other web page that I surfed. Perhaps take this as a suggestion if you make a web page for a different audience perhaps make it easier to understand that the others from the get go.
Of course that may not matter - getting direct hits to a site these days are not so easy even if you try and have something good.. a project like this may get hits to the project pages 99% from clicking on links of other sites that are using it - in that case the people would already know what it is and then would be more interested in how much, what's different - and not care if it's called bot or chat or 'business communicator better than the whatever widget'.
Thanks, no need to apologize Steve, I've seen similar feedbacks like this, some people just does not get what is this about, and I had to explain to them that this app is for chat support, and only then they get the picture. But, I've not seen this kind of comment of people from Tech. Anyways, I'm going to take this as a constructive comment and I will rework the Jargon to be more straight to the point.
thanks for taking the time to comment on this project
Thanks sansnomme. Yeah, we definitely should, I'm quite aware of the project, luckly both projects are implementing slightly different aproaches. so the community will benefit on both.
clicked over to intercom and did not know what they are.. scroll down a few panes and got a clue with the graphics. then a a couple more panes of scrolling down finally graphics are putting it more into perspective..
yet the heading on the section "Move deals through your funnel – fast" - just jargon that doesn't really tell me what the heck this thing is.
then the smaller text has "Our chatbots and live chat capture more of your best leads and convert them while they’re hot." - and I'm like okay - now I see - why didn't they just say that at the top.
and, I've been in and out of business and marketing and internet for years.. so how are any other customers supposed to get a grasp on what this is and the benefits when none of the 4 listed here seem to present it in an easy to understand spiel at the top on the main page.
All the jargon meant nothing - a couple of graphics helped - simple words would help more.