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It's not just about 'power users', and you can see this easily by looking at car dashboard controls for standard consumer cars over the last couple of decades. Old controls had the property that you could in most cases feel and adjust them without looking, and they responded instantly. Today one is often forced to interact with a touchscreen which has to be looked at it while driving, responds poorly and erratically to touch, and often buries basic options in deep menus. A simple thing like lowering stereo volume, previously instantaneous, can now have a significant latency.

None of the above is about power users. And none of this is innate to today's hardware. It's a matter of prioritization.

And consumers, though initially swayed by shiny objects, do eventually respond to good design and good engineering. Indeed Google itself found its early success partly through clean and thoughtful design, at a time when other search engine websites were massively cluttered and banner ads were the bane of the Web.



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