There are things they can do. We have come to accept that e.g. google does not offer support for their products from real people, however they could invest their enormous profits to hiring thousands of people to do that. Not only will they support the "working class" , as many kinds of businesses actively do (e.g. retail), but getting low-skills people doing menial jobs in touch with technology gives them a free education along with such a job. This is true for almost every major tech company who are being stingy with their hiring, even though they are way past the lean stage of a startup and into uber-rich territory.