DoorDash doesn't mark up menu prices any more, at least in my market. Supposedly restaurants didnt like the hidden markup, so they moved all of their fees into the delivery fee and the service fee.
Its not terribly fair to consider taxes and tip as "hidden charges", IMO. The taxes you pay even if you go to the restaurant yourself, and the tip is the majority of what the drivers get paid -- they dont work for free. I'd prefer a flat driver's fee, though, its not twice as much work for someone to deliver $50 of food vs $25, so I generally don't make large orders on DoorDash.
I agree taxes are not hidden charges, but it does sound a little deceitful to me that doordash bundles taxes with their service fee as one line item on their checkout page.
And, I don't share the same sympathy for the doordash drivers. I was already charged a delivery fee and a service fee separately, why is it still my responsibility to make sure the drivers get paid enough and not doordash's. Besides, the idea of tip for me is that I pay extra if I am happy with the service, and now I am expected to mindlessly pre-pay a tip before knowing if the service is going to be good or not. A reason why I prefer ubereatz, its a rating system but after the delivery.
The crazy thing is with all those fees, service charges, and markups they are still just barely contribution margin profitable.
Amazon Prime Now / Restaurants guarantees a delivery driver a certain wage (say $XX/hr, depends on market). However what that really means is while your tip is technically going to the driver, until they exceed $XX/hr, you're just saving Amazon from having to pay them instead. I still tip, but my generosity went down when I realized that most of my tip is really just a handout to Amazon.
I think NY state forced them to hand over tips to drivers (at least they did for GrubHub/Seamless), but I don't know if that has changed in other markets.
Its not terribly fair to consider taxes and tip as "hidden charges", IMO. The taxes you pay even if you go to the restaurant yourself, and the tip is the majority of what the drivers get paid -- they dont work for free. I'd prefer a flat driver's fee, though, its not twice as much work for someone to deliver $50 of food vs $25, so I generally don't make large orders on DoorDash.