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"I suppose for a lot of basic CRUD/LOB or "enterprisey" stuff, it's important you can take essentially a typist and have them add business rules (like in Wisconsin, if the user is over 50, remove a certain discount)."

Is there really much of that stuff going on? I would have thought they would provide some kind of rules engine to the business rather than hard coding masses of it.



Yes it's going on, and half of it is hacked together in Excel.




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