Not helped by the civilizational-infrastructure absence of a role containing someone smart that you can take a bizarre situation to, and expect to get something more than a brush-off.
So, if say you are searching for a listing for a particular item (with particular characteristics) that you need, your 21st century workflow is identical to what the the 20th century one would have been?
Yes. Maybe I bookmark the search url with parameters in my browser if I am lazy. This is how I check for a certain used vehicle make and model on carmax at the moment.
It's learned helplessness, is it not?
e.g. when whenever you move toward a progress route it morphs into something threatening or otherwise aversive. Probably gets implemented in software by the bad people.
They steer you towards ordering on the mobile app instead, which typically gives you a 4-6 digit confirmation code which you then use combined with your name, when you pick up. And/or your receipt in the app.