I’m building RootCX (https://rootcx.com). A customer "operating system" replacing dozens of SaaS tools.
As a second-time founder, I've watched the SaaS boom create an ocean of best-of-breed tools. Each solving one slice of the problem. One solving it end-to-end.
Now every company runs on a patchwork of apps, APIs, and workflow hacks just to keep customer context alive. It's insane how normalized that's become.
RootCX starts from the opposite premise: the customer is the core, not the app.
Everything: CRM, support, billing, workflows, AI, ... plugs into one shared customer base. Less juggling tools, more actually running the business.
This looks cool. But that means people need to use your own apps right and you will have to provide apps for every niche? This sounds a bit like an ERP system, similar to what https://www.odoo.com does.
TL;DR: A good conference talk delivers value by informing (what you did and why it matters), educating (portable insights), and entertaining (keeping attention) all while aligning with the community’s shared values.
Hmm, I can't see the submission on https://news.ycombinator.com/show yet. Could be a sign most upvotes were not counted or the flagged-comment (brand new account who immediately praise how great something is) to upvote ratio is too high now. Best option is to submit again in a couple of hours, same title and text. Try first comment "author/maintainer/creator/team here, happy to answer questions" or a variation, that often works.
As a second-time founder, I've watched the SaaS boom create an ocean of best-of-breed tools. Each solving one slice of the problem. One solving it end-to-end.
Now every company runs on a patchwork of apps, APIs, and workflow hacks just to keep customer context alive. It's insane how normalized that's become.
RootCX starts from the opposite premise: the customer is the core, not the app. Everything: CRM, support, billing, workflows, AI, ... plugs into one shared customer base. Less juggling tools, more actually running the business.