Funny you say that, I actually just did a company tax return and confirmation statement a couple of days in the midst of bad COVID (2 hours sleep per night) and I was still annoyed about the multi-step process:
1) gov.uk, search for 'file confirmation statement'
2) Despite there being a sole autocomplete result and clicking on it, taken to the search results page
3) Click the first result. Turns out it's the guidance page
4) Go back, click the second result. We're getting warmer
5) Click "Start Now"
6) Get redirected to the 'Sign in to WebFiling' landing page. You can't actually sign on on this page.
7) Click 'Continue'
8) Another landing/explainer page! ("We're taking you to GOV.UK One Login to sign in to this service")
9) Click 'Go to GOV.UK One Login'
10) You think we're done yet? Think again. Another landing page!
11) Click "Sign in"
12) Think they'd let you just enter an email and password on one page? Nope! Enter email
13) Click Continue
14) Enter password
Finally...
No idea how anyone who doesn't work for GDS can justify this. It's mad
The cost of a passport is negligible (~£10 per year on average), and it’s not reasonable to expect the UK to spend a lot of money architecting the system around a very small minority of dual citizens who don’t have passports.
Why should any special architecting be required given that I am an EU citizen with an EU passport. On the contrary, effort was expended to prevent me from obtaining an ETA to no purpose that has ever been justified.
Yes, I personally am not deeply inconvenienced by this, but that doesn't make it ok. Others are on much tighter budgets than me.
I’m sorry but this is an awful take. gov.uk’s design is excellent, probably the best government interface in the world. My friends from other European countries are literally shocked at how easy things are to do (often, tasks that in their countries would require going to some bureaucrat _in person_ and waiting hours, sometimes multiple times).
More in number, or as a percentage of people who use computers?
I’d believe the first one, but not the second. Even if you didn’t count the many people who only use completely closed systems like iOS, Chromebook, or the ordering kiosk at McDonalds in the denominator.
Fairly regularly an 80-something will end up driving down the wrong carriageway of a motorway or dual carriageway. Fairly regularly this results in deaths.
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