Very fair point, but only from one perspective. Yeah I gave them my money, but they did have to pay at least 4 hours or salary+benefits for at least one person just talking to me on the phone. That doesn't include anyone else behind the scenes who was used to help rectify the issue from the technical side. Nor does it include the cost of however many other people also encounter these issues and have to spend inordinate amounts of time on the phone with their employees. That can easily add up.