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No, they don't know why it's broken.

The cleaning cycle doesn't complete during the night, usually because the hopper is too full, and when they come in the next day they just run the 4 hour cleaning cycle multiple times until the cryptic error goes away.

As the video showed, when someone invented an add-on for the machines to display human readable error messages, they got attacked with a lawsuit.


>In a recent legal victory, a judge awarded a temporary restraining order against Taylor after Kytch had alleged in a complaint that the McFlurry machine manufacturer had gotten its hands on a Kytch Solution Devices with the express intention of learning its trade secrets. The complaint also alleged that Taylor had told McDonald’s and its franchisees to stop using Kytch machines on the grounds that they were dangerous, and that the company had begun development on its own version of the Kytch system at the same time.

I think you have it backwards. However, you're still right in essence, since Taylor seems to be attempting to break compatibility with the Kytch machines. Sounds a lot like another company we talk about here...


> a judge awarded a temporary restraining order against Taylor after Kytch had alleged in a complaint that the McFlurry machine manufacturer had gotten its hands on a Kytch Solution Devices with the express intention of learning its trade secrets.

This seems like a strong argument that the concept of trade secrets should be done away with.


I think you have it backwards. Kytch is the company providing a diagnostic tool to fix the machines. The trade secrets were protected by NDA between kytch and someone at McDonald’s. The lawsuit is against someone who broke NDA and leaked information about the diagnostic device to Taylor. The allegation is that the manufacturer wants to prevent the diagnostic device from working.


And in turn, the Kytch device is an attempt to crack the trade secrets of the Taylor machines requiring service calls. I have a hard time rooting for either side on this one.


Wait do I get this right:

Company A builds a machine that breaks constantly and requires a lot of service — most of which people could do on site, but they can't because the error messages are not communicating anything.

Company B developed a device to read and display those error messages so the owners (?) of the machine can decide whether they fix it themselves or call support.

If I got this right I'd definitly be rooting for company B, because it offers a service that helps, while Company A apparently is afraid of not being able to compete if they just sell a working product instead of milking their customer via resource- and time-wasting service calls.

Which one of the two is that famous "innovation" capitalism is said to be good at producing?


Yeah, that's absolutely fair. I was referring specifically to the keeping of trade secrets on both sides here. I really do respect Kytch for breaking into these machines, but I don't like the way they have to fight to keep it to themselves. (Then again, it's really sh---y that Taylor is trying to maintain power by making their own Kytch-like device, or to block it from working at all. So I guess I'm convinced they're the bad guys here.)


You should add that Company A acquired the device from Company B so they could figure out how to make it not work (we all know that's their objective).


His personality really comes out in this statement:

and will drop by the office occasionally, saying he plans to be in the Bay Area "on a regular basis" as travel restrictions ease.

Anyone who thinks they can jump this many time zones 'regularly' and be just as productive, either doesn't travel often, is deluding themselves, or is trying to paint a false picture of themselves to the public.


Many high-level businesspeople travel from ~US to ~China and back weekly. There's no way I could do it as jetlag is brutal on me, but you and I don't mainline young boy blood.


You'd be surprised how quickly you can get over jetlag when traveling in first class. It makes a world of a difference.

(used to travel a lot for work, and was lucky enough to get upgraded a few times to business and once to 1st).


> mainline young boy blood Thanks for that joke :D

I wonder if it still is a common practice among rich people? After being so ridiculed for this.


i think if you have to ask.... it's likely happening


100.000% as productive isn’t a reasonable standard. Flying first class in lie-flat seats helps immensely to reduce the impact of the travel itself. Jet lag is still an impact, but most frequent travelers can find a mechanism that works ok for them. You might be at 50% for a day, 80% for another two, then at 90+% per trip. That’s usually workable.

Trying to do that sitting in a middle economy seat isn’t directly comparable.


New Zealand is a long flight but IIRC it’s about a 21 hour time change to California (give or take DST) which only feels like about 3 hours. (Not defending the subject of the article, just an interesting time quirk).


21 hours is equivalent to 3 hours though, things just get wonky when you cross the IDT.


“Regular” is the key point, that doesnt include frequency. Im in australia but did 6 trips to NA/EU in the year before the pandemic. Ideally Id aim for ~3 to cover the major business process/planning/promo cycles. Thats not too frequent, but still regular.


You have more wiggle room when you don't admit your crimes out loud on video.

To avoid discipline, this guy could have said "I just like Taylor Swift" instead of detailing his intent to break the law.


I feel like the author started with their conclusion and worked backwards until they had enough content to meet their quota for the article.


Unfortunately this seems to be how a lot of articles at the economist are produced now. Im having trouble finding any news now that the economist has also gone way down hill.


Foreign Affairs is fantastic. It takes more concentration and has less content, but for the small portion of the news audience that read news to be informed, I highly recommend it.


I have a machine still running red hat 5.

works great != supported


with cloud services:

!supported = doesn’t work


Can I ask you to please review the HN guidelines on posting.

There is a link called guidelines at the bottom of the page.

If you want to participate in flamebait, it's best to keep it in the comments over at reddit.


You don't have a pretty new PC, you have parts from a new PC mixed with parts from an older PC.

No manufacturer has shipped an mbr formatted drive in the last 5 years.


Manufacturers don't generally ship internal drives with any kind of partition table at all in my experience - that gets added when you do the initial install, which generally depends on what mode you booted the installer from and in turn probably on your motherboard BIOS defaults...


Correct, Dell, Lenovo, HP even enable the basic EFI(bios) menu with Secureboot enabled, granted this is a bit disabled if you get an Ubuntu/XPS model but can be enabled easily for dual booting.

This is relatively a non-issue for most orgs, you should have an imaging solution in place, if not there is Windows Hello/Autopilot, not free but easy to deploy and helps you manage and orchestrate, which is what every corporation should do with owned devices.

Machines 5yrs+ support TPM 2.0 unless you bought absolutely bargain basement prices like Dell Inspirion models from Walmart instead of Dell.com and such, but even lately those also include TPM and Secure Boot as Microsoft demanded it from it's vendors.

Building your own PC, is something that, is kinda dead in todays times though.


"Building your own PC, is something that, is kinda dead in todays times though."

The number of people having issues finding high end graphics cards over the past 18 months says otherwise.


It also means that you can't use computers running Windows 11 inside secure areas.


> It also means that you can't use computers running Windows 11 inside secure areas.

It means you can't use computers running retail editions of Windows 11 inside secure areas.

These kinds of requirements will absolutely not be mandatory under enterprise / volume licensing.


What I don't get is why are people directly connecting these devices to the internet?

The logs in the article show these devices being accessed from the internet.

There have been many people in this forum mentioning how their data is gone, and I'm doubting most of the people here are directly connecting their devices to the internet .. which makes me feel like there is something more going on.


> What I don't get is why are people directly connecting these devices to the internet?

Because they want to access their data from anywhere or at least like the idea of doing that and it's under their control, not the Google or Microsoft cloud.


They don't trust or can't afford the monthly cost of _Drive cloud solutions so go with the home based solution. They still want the web access for pulling up photos for grandma or something.

WD has (had?) credibility in non tech circles so these would sell well.


You are likely getting stuck behind Cloudflare prompts because you are attempting to 'hide your identity' via tor or VPN service.

You're likely attempting to use the same channels as attackers, but want to be treated differently 'just because'

Kind of hard to write rules for criteria like that.


I do not use tor or a VPN service.


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