Branch.io | New York City
Technical Account Manager
---
Nice to have's: Mobile Experience, Deep Linking Experience, Technical Background, Sales/BD Background.
---
More info: https://branch.io/careers/?gh_jid=194685
---
Reach out via website, or send resume to adam@branch.io. Thanks!
185+ universities & growing fast. We're 100% focused on local communication and looking to bring on a CTO as our first hire. Responsibilities include redefining local communication and creating a badass culture.
I guess to elaborate, I'm more or less a one man team. (outsourced some development)
User8712's outline is great. Still would love to hear more stories but also curious about the people aspect. When did your company bring in additional co-founders/employees/support? Did you outsource any of this to minimize cost? What thresholds of users did it take? etc.
One. I have enough work for 4 or 5 people, but I prefer to keep going solo. It slows growth a bit, but I don't have the headaches of managing employees, and it allows for more freedom in my daily schedule.
Nope, I'm fairly confident in my ability to direct the site in the right direction, and to handle the development side of things.
1. I do have volunteers that assist with support. The app brings in roughly 50,000 support tickets a year, so their help is important.
2. I try to automate everything. Anything that goes to support needs to be handled with the click of a button. Otherwise the smallest task becomes overwhelming when you multiply it by countless users. If I can't automate the task, I try to find a way for the community to get involved in helping.
3. All important changes are reviewed by the community. I consult with the users regarding any design or interface changes. However, users are against the idea of change, and they don't typically know what's best for them. My job is to sort through their feedback, and to make the final decision.
